Service Centers
Book An Appointment
Get your Apple device ready for a service.
Follow these steps before you bring your device to an Apple Authorised Service Provider.
- Back up your Apple device.
- Turn off Apple Cash: go to the Settings app, scroll down, then tap Wallet & Apple Pay. Then turn off Apple Cash.
- Remove your cards and passes from Apple Wallet: open the Wallet app, select a card or pass, tap the More button, then tap Card (or Pass) Details. Tap Remove Card (or Pass).
- Turn off Find My: go to the Settings app > your name > Find My, then tap “Find My [Device]” and turn it off*. If you can’t turn off Find My this way on your iPhone, go to the Find My app or iCloud.com/find, select your iPhone, then select Remove This Device and follow the onscreen instructions to prepare it for repair.
- Turn off Stolen Device Protection. Go to Settings, then tap Face ID & Passcode. Enter your device passcode. Tap Stolen Device Protection, then turn Stolen Device Protection on or off.
When you go to the service location, you should bring:
- Your device and any accessories that you need help with
- If possible, your sales receipt (some repairs may require proof of purchase)
Get your Apple device ready for a service.
SERVICE
Follow these steps before you bring your device to an Apple Authorised Service Provider.
- Back up your Apple device.
- Turn off Apple Cash: go to the Settings app, scroll down, then tap Wallet & Apple Pay. Then turn off Apple Cash.
- Remove your cards and passes from Apple Wallet: open the Wallet app, select a card or pass, tap the More button, then tap Card (or Pass) Details. Tap Remove Card (or Pass).
- Turn off Find My: go to the Settings app > your name > Find My, then tap “Find My [Device]” and turn it off*. If you can’t turn off Find My this way on your iPhone, go to the Find My app or iCloud.com/find, select your iPhone, then select Remove This Device and follow the onscreen instructions to prepare it for repair.
- Turn off Stolen Device Protection. Go to Settings, then tap Face ID & Passcode. Enter your device passcode. Tap Stolen Device Protection, then turn Stolen Device Protection on or off.
SERVICE
When you go to the service location, you should bring:
- Your device and any accessories that you need help with
- If possible, your sales receipt (some repairs may require proof of purchase)
We have lots to offer
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Quick Turnaround
Getting you back up and running is important so we send repairs to our Service Centre daily. Most repairs are turned around in 5 - 7 working days. If you have a time critical repair please let the team know when you book in your device and we will endeavour to do our best to help.
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Out of Warranty
Let our engineers diagnose the problem in your device. They will give you a detailed quote for the repair including any parts that may be required. If you decide it's time to upgrade we will even give you a credit towards your new Mac.
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Free Warranty Repairs
If your device is in warranty or supported by AppleCare, then let us pick up the tab for hardware related issues. No matter where you originally purchased your device, we've got you covered.
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Stay In Touch
We know how important it is to be kept informed so we drop you a text or email with progress at every key stage. If you need some more information our service centre team are happy to help answer your questions.
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Same-day screen repair.
We now provide same-day iPhone screen repairs. Bring your iPhone to us, and it will be ready for pick-up on the same day. If you need further information, our service center team is happy to help answer any questions.
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No Hidden Charges
Our fixed labor charge covers you no matter how long the repair takes, providing peace of mind with no hidden fees. If you need more information, our service center team is happy to answer your questions.
Popular Topics
SERVICE
Service Check In Point
If your Apple product is in warranty, then there will be no charge for a hardware repair. If the product is out of warranty then service charges will be applicable for iOS device and Mac devices plus the cost of any parts required. We will provide an estimate for the repair and only proceed when we have received your authorisation. All hardware repairs come with a 90-day Apple warranty. The service charges as above may apply to warranty repairs if problem is found to be software related. Before any repair is offered we will need to assess the equipment and correctly identify any fault. Therefore equipment must be left with us until such time as an Authorised Technician can complete an assessment.
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System Health Checks /Installations
At your request, our Apple Certified and Authorized Service Engineers will conduct a health check on your system. The service is customer specified, so we will do as you ask. This can include disk defragmentation, system rebuilds and removing of old and unused data. Diagnostic tools will be utilized to check for system performance.
We offer Installation Services to all clients (from large organizations to small business users).Apple Certified and Authorized Service Engineers will commission your new equipment in our state-of-the-art Service Centre and deliver it to the customer site. We will install Apple approved software / third party hardware devices and connect your Macs to your existing network infrastructure.
We offer Installation Services to all clients (from large organizations to small business users).Apple Certified and Authorized Service Engineers will commission your new equipment in our state-of-the-art Service Centre and deliver it to the customer site. We will install Apple approved software / third party hardware devices and connect your Macs to your existing network infrastructure.
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Every new Apple device comes with 90 days of complimentary telephone support
With AppleCare you can extend this up to 3 years from the original date of purchase. Not only will you get unlimited telephone support from the people who made your device, but also in the event you need hardware support AppleCare will pick up the tab for any parts and labour costs. Even better when you purchase a new Mac with other Apple accessories; such as the 27” Thunderbolt display, Time Capsule or AirPort express, AppleCare will also cover these items giving you 3 years of total peace of mind. You can purchase AppleCare at anytime whilst your Apple device is still covered by the original 1 year warranty. If you are not sure how old your Apple device is, simply give us the serial number and we can check.
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Take Finance
Whether you're shopping for yourself, as a gift or you're a student buying for your studies, financing is the most affordable way to buy from Myimaginestore. (Available in-store only)
Certified Technicians
SERVICE
From our Certified Technicians at the Service Centre
We are Apple Authorized Service Provider and working practices are subject to regular Apple quality control to ensure that we maintain the highest standards of customer care and all our technicians are trained and certified by Apple.
AASPs are part of a network of Apple Authorised businesses that provide comprehensive support and repair services for All Apple products. AASPs employ Apple-certified technicians, who complete regular Apple training and assessments, so you can be confident you're getting help from qualified, experienced professionals.
We offer a wide range of specialist Apple support services tailored to meet the differing needs of private individuals, small business, schools and large organisations. Whatever your problem we will get you back on track quickly and efficiently. Our team of highly skilled qualified service technicians are fully accredited to carry out warranty and non-warranty assessment & repairs, and available to assist you whether your equipment was purchased from us or from elsewhere. The parts we use are sourced only from Apple and our repairs do not affect your warranty status. All service repair records are logged and documented on Apple's Global Service system.
Same Day Repair |
Display Replacement |
Battery Replacement |
|
|---|---|---|---|
Product |
Part Price |
Diagnostic Fee |
|
| iPhone 6s |
13500 |
1500 |
5500 |
| iPhone 6s Plus |
15000 |
1500 |
5500 |
| iPhone 7 |
14000 |
1500 |
5500 |
| iPhone 7 Plus |
15000 |
1500 |
5500 |
| iPhone 8 |
15000 |
1500 |
5500 |
| iPhone 8 Plus |
15500 |
1500 |
5500 |
| iPhone SE (2nd / 3rd generation) |
13500/14000 |
1500 |
6500 |
| iPhone X |
26000 |
1500 |
6200 |
| iPhone XS |
26000 |
1500 |
6200 |
| iPhone XS Max |
31000 |
1500 |
6200 |
| iPhone XR |
18500 |
1500 |
6200 |
| iPhone 11 |
18500 |
1500 |
6200 |
| iPhone 11 Pro |
27000 |
1500 |
6200 |
| iPhone 11 Pro Max |
32000 |
1500 |
6200 |
| iPhone 12/iPhone 13 |
27000 |
1000 |
6500 |
| iPhone 12 mini/iPhone 13 mini |
23000 |
1500 |
6500 |
| iPhone 12 Pro/iPhone 13 Pro |
27500 |
1500 |
6500 |
| iPhone 12 Pro Max/iPhone 13 Pro Max |
32000 |
1500 |
6500 |
| iPhone 14 | 28000 | 1000 | 8000 |
| iPhone 14 Pro | 33000 | 1000 | 8000 |
| iPhone 14 Pro Max | 39500 | 1000 | 8000 |
| iPhone 14 Plus | 33000 | 1000 | 8000 |
| iPhone 15 | 28000 | 7500 | |
| iPhone 15 Pro | 33000 | 7500 | |
| iPhone 15 Pro Max | 39500 | 7500 | |
| iPhone 15 Plus | 33000 | 7500 | |
